Política de reembolso

EMUNÁ

RETURN POLICY

PLEASE NOTE THAT WE DO NOT MAKE FREE RETURNS, THEY APPLY

CHARGES.

Is it possible to return my order? Yes, it is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within

of 30 days after receipt.

In this case, the order must comply with the following conditions:

1.The order still contains all the appropriate parts, components and the packaging has

arrived exactly as the product.

2. Normal handling of the product is evident, breakage due to handling is excluded

careless.

3. Products for which hygiene is important have been thoroughly cleaned before

for the return process to begin.

4. The product has been found defective immediately upon receipt.

5. We have the right to charge the customer for the shipping costs.

6. The return will be processed within 7 working days and if the conditions are met,

the refund will be officially recognized within this period.

*We reserve the right to refuse returned items if we suspect that the

items have been used or damaged through no fault of ours.

How can I return my order? If your order meets the above conditions,

you will need to follow the following steps to start the return process.

-Send an email to: info.emunaa@gmail.com

-Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of breakage

Name + surname of the customer

Customer's address

Then we will talk to you and give you the return address. Never send the

return to sender, we will send you the correct address after you request it from us.

You, the customer, are responsible for the shipping costs of returning the product. The

consumer has the right to withdraw in accordance with the following provision if the

a consumer is a natural person who enters into a legal transaction for purposes that are not

predominantly related to their commercial or professional activity:

 

CANCELLATION CONDITIONS

Right of Cancelationthe cancellation period is 14 days from the day on which you or a named third party

by you other than the carrier has received or accepted the last goods.

Since we work with a fully automated system, orders are executed

as soon as they are performed. Therefore, we cannot interrupt the shipping process until

the delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us at EMUNÁ

by a clear statement (e.g. by e-mail) of your decision to

to withdraw from this contract. The revocation is completed when we have received the goods. The

costs of returning the goods will be borne by the buyer.

Registration for shipments in transit

As our products are shipped from Asia, there may be transit times more

lengths over which we have no control. If the products are already on the way to

you, cancellation is not possible. Please wait until you have received the goods and

then return them. Of course, you can inform us in advance about your cancellation.

In order to guarantee the fastest possible return, we ask that you send us a

shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we must refund you

all payments we have received from you, with the exception of delivery costs

(with the exception of the additional costs arising from the fact that you have chosen a type

of delivery other than the most economical standard delivery offered by us), without

delay and not later than within fourteen days from the day we receive the

notification of your withdrawal from this contract and receipt of the goods. For this

refund, we will use the same means of payment that you used for the transaction

original, unless we expressly agree otherwise with you; in no case will you be

they will charge fees for this refund.

 

** ALL RETURNS WILL BE SENT TO OUR WAREHOUSE

CENTRAL IN ASIA AT THE EXPENSE OF THE CUSTOMER.